Third Party Reviews Reviews For Sport Clips Haircuts of Allen

The haircut you receive is perfectly fine, and the staff is usually friendly. Customer service is not always great. Several times I have arrived right at opening time only to find that people have been able to check in online; despite being in the shop first I have been served after them. They are also inconsistent with the time that the doors open. Sometimes they let people check in and wait at 8:50, and other times they tell people to wait outside until 9. Shop opens at 9, but the barbers are almost never ready to see customers at this time. They are usually still getting set up and chatting despite several people waiting. Any of these things are not individually a big deal, but it gets a little frustrating when management doesn't seem to prioritize the little things in order to make the experience better.

Nicole gave me a great cut and Julia kept me entertained. Would love to see them again

Today 4/19/19: (2nd complaint) Since my last visit 4 months ago, I purchased a $1000 membership to Boardroom Men's Salon even though this location is 1 mile from my house. Today I returned bc of an urgent need for haircuts this afternoon. Checked In on the app (my app is updated), it reflected "Checked In" for 3 kids... got into the store and nothing was on the screen Told the manager politely and showed her the app saying "CHECKED IN" but my name not being on the board and she just said "I dont know" and turned away from me. This is the worse customer service retail location in north Dallas in my opinion. Everytime these ladies just prove they dont care and dont want to talk to you. (Pic attached of the app) 4 Months Ago: Sophia the manager refused to honor the fact that I checked in online but an employee marked me off the list on accident. I had 3 kids and myself in the store, ready for 4 haircuts... about to drop a few $100 at least but she was so rude. I showed her I checked in online, showed her the confirmation (attached), but she would not honor it bc her computer didn't have me on the list anymore... then she told me to get in line as a walk-in and wait 20-30 mins with all 3 of my kids (all 5 and under) until the first of us could be seen. I wasn't on the list anymore bc another employee checked me in when it wasn't me... it was someone else so I got cleared off the list. I wish this branch had a manage who care about clients. The # of 1 star reviews for this location is staggering considering it's a haircut place.