Service Reviews For Sport Clips Haircuts of Allen

I have been coming to this particular store for many years and checked in on line as always and arrived a full eight minutes before my scheduled haircut time. When I checked the board upon entering the store I noticed someone else had been awarded my spot. My stylist was cleaning up from the person who she had just finished with so I asked one of the other stylist at the front why I wasn't next since I had reserved a spot earlier and arrived before my allotted time. I was told that walk in's get served first which clearly doesn't make sense since I already checked in on line. Needless to say I will never use your place of business again if this is the way you treat good customers. Why have check in on line if you do not honor it? I would understand if I had been late but clearly I was on time and my stylist had not started on anyone. I should have been next especially since i followed your own rules.

I had checked in online and requested my usual stylist. I was given an approximate time of when to arrive before my appointment, but when I did I saw my name was not on the schedule. My name was then called by another stylist who cut my hair and did a poor job at that. While I understand it was very busy, why have the option to request someone by name but then be pushed to somebody else? Well, I had learned why as I was checking out, I had been confused with another customer with the same first name So they had to correct it in the system. Apparently the stylist did not double check to verify the correct name before cutting my hair. It's a very simple process to check in and request someone by name. I haven't had this issue before, so I'm hoping my next visit will be as great as my previous experiences.

I just waited one hour and 25 min for a haircut for my son. There was only one other customer waiting at the time. So disappointing.